Terms of Service

1. Who these terms are between

These terms are an agreement between [COMPANY LEGAL NAME], operating rahat-tech.com, and the organisation that subscribes to the service. Where an individual accepts them on behalf of an organisation, that individual confirms they are authorised to bind it.

Field staff who use the mobile app do so under their employer’s subscription, not under a separate agreement with us.

2. What the service is

Rahat is software for planning, recording and reporting field-marketing work: attendance, journey plans, outlet records, data capture and the reporting built on them. We provide the software; the subscriber decides how it is used and is responsible for the lawfulness of that use.

We may add, change or withdraw features. Where a change materially reduces a feature the subscriber is relying on, we will give notice before it takes effect.

3. Projects, seats and quota

A subscription covers a stated number of projects and field staff. The console counts seats and reports usage; where usage exceeds the agreed quota we will raise it with the subscriber before enforcing any limit.

A demonstration project provided for evaluation runs on generated data and must not be used to hold real personal data.

4. Accounts, access and security

Console access is granted by the subscriber through roles it controls. The subscriber is responsible for who it grants access to and for withdrawing access when a person leaves.

Credentials are personal and must not be shared. Notify us without delay if an account is compromised.

5. Who owns the data

Everything entered into the service or generated by it — outlet records, submissions, photographs, attendance, location records and the reports built on them — is proprietary to the subscriber, or to the principal whose work it documents, according to the arrangements between them. We claim no ownership of any of it, and nothing in these terms transfers any to us.

We provide the platform and nothing more. We process that data only to operate the service, only on the subscriber’s instructions, and for no purpose of our own. We do not sell it, licence it, publish it, mine it for our own products, or use it to train models.

We do not combine one subscriber’s data with another’s for our own purposes or for a third subscriber. Every query is bounded by the project it belongs to, and that boundary is carried in the database’s own keys rather than left to application code to remember. There is one deliberate exception, and it is the arrangement between our subscribers rather than one we make: a principal that has engaged more than one agency can see the work done on its own products across them — its own data, and nothing else.

How we handle personal data inside that content is described in the Privacy Policy, which forms part of these terms.

6. Acceptable use

Do not use the service to break the law, to hold data you have no lawful basis to hold, to attempt to reach another subscriber’s data, to probe or disrupt the service, or to re-sell it without agreement.

Automated access is permitted only through interfaces we provide.

7. Availability and support

We aim to keep the service available and to restore it promptly when it is not, but the service is provided without a guaranteed level of availability unless a separate written service level is agreed.

Planned maintenance will be notified in advance where practicable.

8. Fees and payment

Fees, the billing period and any additional modules are set out in the subscriber’s order. Usage figures the console reports are the basis of invoicing.

Fees exclude taxes, which are charged where applicable.

9. Our intellectual property

The software, its design and its documentation remain ours. Nothing in these terms transfers ownership of them, and feedback you give us may be used without obligation.

The subscriber’s data and its own trade marks remain the subscriber’s.

10. Confidentiality

Each party will protect the other’s non-public information with at least the care it applies to its own, and will use it only to perform this agreement.

11. Term, suspension and termination

The subscription runs for the agreed period and continues until either party ends it on [NOTICE PERIOD] notice. We may suspend access where use threatens the service or others’ data, and will restore it once resolved.

Either party may end the agreement if the other commits a material breach that is not put right within [CURE PERIOD] of being told about it.

12. Getting your data out

At any time during the subscription, and for one month after it ends, the subscriber may export its data through the console’s own export features.

After that month we delete it. Tell us before the month closes if you need longer.

13. Liability

Neither party excludes liability that cannot lawfully be excluded. Subject to that, neither is liable for indirect or consequential loss, and each party’s total liability is limited to the fees paid in the [LIABILITY PERIOD] before the claim.

This allocation reflects the fees charged.

14. Governing law

These terms are governed by the laws of the Republic of Indonesia, and disputes are subject to the jurisdiction of [FORUM].

We will try to resolve any dispute by discussion before either party begins proceedings.

15. Changes to these terms

We may update these terms. Where a change materially affects the subscriber’s rights we will give notice before it takes effect, and continued use after that date is acceptance.

The date at the top of this page is the date of the current version.

16. Contact

Questions about these terms: [LEGAL CONTACT EMAIL], [COMPANY LEGAL NAME], [REGISTERED ADDRESS].